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Student Help Desk
Contact Information

Hours (except holidays)

  • Monday, Tuesday, Wednesday
    7:30 am to 9:00 pm
  • Thursday
    7:30 am to 5 pm
  • Friday and Saturday
    8 am to 5 pm


Please use the Help Desk Contact Form  


Call: 804-333-6786

Our goal is to respond to your request within 24 hours. Requests received after hours will be addressed the following business day.

RCC’s Help Desk services are here to help you work through technical issues.


Help Guides


Computer Requirements    

Google App  

Internet Browser Support 

Microsoft Office

Multi-Factor Authentication/myRCC 



Respondus Lockdown Browser  

Student Email Guide

Student Information System (SIS)  

Tech Tips


Acrobat-PDF-Icon.jfifThere’s an app for that!  

Alternate URLs for Access to VCCS Applications

MyVCCS Portal

Service Level Agreements
Acrobat-PDF-Icon.jfifSLA College faculty and staff 
Acrobat-PDF-Icon.jfifSIS, AIS  
Acrobat-PDF-Icon.jfifIT Help desk