Internet Browser Help

Which Internet Browser are you using, and does it meet all the requirements for online classes?
Click on this link to View Browser Support.

Free Downloads for Browsers:

  • Microsoft Edge*
  • Mozilla Firefox
  • Google Chrome*
    * As of August, 2019, Instructure is dropping support for Internet Explorer in its Canvas LMS product.  Chrome and Edge browsers do not support Java in the browser or NPAPI plugins such as Flash, used by many publisher and other web resources.

To Enable Java in your browser
The Java platform is used on many websites to run a variety of applets. Java is used in many chat rooms and other interactive programs that are used at RCC. If Java is installed and does not work, it may not be enabled. Many of the programs at RCC uses Java (ex. Blackboard and Collaborate).

Note:  Java publishes updates frequently.  If you have issues with a Java program your first step should always be updating.  If prompted, remove older versions.

Firefox
Click on “Tools” menu and then click “Options”
Select the Content icon.
Make sure the box that says “Enable Java” is checked.
Click Ok
Restart your browser for the changes to take effect.

To Enable Cookies in your browser
Cookies are pieces of text placed on a web browser’s computer by a website. Every time you visit the website the server for that site will track your information.

Chrome
Click on the Vertical Dots in the upper right corner and Select “Settings.”
Near the bottom of the page, Click Show Advanced Settings.
 In the Privacy section, click Content Settings
At the top, click Cookies
Use the slider to Turn On Allow Sites to Save and Read Cookie Data
Use the slider to Turn Off Block Third-Party Cookies
Firefox
Click on “Tools” menu and then click “Options”
Select the Privacy icon
In the History section, use the drop down to select “Use custom settings for History”
Check the box beside “Accept cookies from sites”
Use the drop down beside “Keep Until” and choose “they expire.”
Use the “Exceptions” button to make specific exceptions to the rule to accept all cookies for particular websites.
Click on “Show Cookies” to see all the current cookies on your computer.
To enable cookies in Firefox click OK.

Clearing Internet History or Browser Cache
When using Internet Browser Software, temporary files are stored onto the hard drive of your computer. These files referred to as cache, need to be emptied periodically. Storing temporary files on your computer can take up a lot of space and slow down your computer. It can also cause errors when using Authentication for Secure Websites.  Clearing out your history allows you to visit the newest version of the website.

Chrome / Edge
Click on the Vertical Dots in the upper right corner and Select “History.” – Horizontal dots in Edge.
Click History on the right
Click Clear Browsing History
Set the Time Range to be All Time in the Clear Browsing Data dialog
Click Clear Data on the Clear Browsing Data dialog
Restart your browser for the changes to take effect
Firefox
Click on “Tools” menu
Hover over History then select Clear Recent History
Select the Time Range to clear (drop-down menu)
Select Everything to clear all cache
Click Details to choose what history elements to clear
Click the Clear Now button
Restart your browser for the changes to take effect