Blackboard FAQs


Discussion Board:


General Help:




I can’t see my courses in Blackboard. It says “Not Enrolled in Any Courses?”

  1. If you just added a Blackboard course it will take up to 24 hrs. to be added to the course.
  2. Review the Course Start Date on the Class Schedule.  Instructors have until the first day of class to make courses available for students to see in Blackboard. If your class has started and you still cannot locate your course in Blackboard, please contact your instructor or the RCC Help Desk.

How can I tell if Blackboard is down or if I have log-on issues?

If Blackboard is down or has a scheduled outage for updates you will see an announcement on the single sign-on website. There may also be a notice on the RCC Home page of any scheduled outages.

Note: The VCCS maintains an open maintenance window every Thursday from 12:00 AM to 4:00 AM. During this time individual servers or systems MAY go down without warning.

If the single sign-on site is down, see the next FAQ for instructions to log in to Blackboard, Student Email and Student Information System separately.

If you try to login several times and cannot access Blackboard try the following troubleshooting suggestions:

  1. Make sure you are using Internet Explorer, FireFox or Chrome (Safari on a MAC) to log into the myRCC applications. Our systems do not work well with the AOL browser.
  2. Make sure you have pop-up blocker turned off for the myRCC site.
  3. Do not use a bookmark to log into Blackboard. Always log in via the myRCC single sign-on location. If you have problems logging into the system after an outage , you may need to clear your browsing history. Click here for directions.

If you continue to have problems after trying several times within the hour, please email the RCC Help Desk at for solutions. **If sites OUTSIDE the VCCS are also not coming up, you are experiencing a problem with your Internet connection.


How do I access Organizations that I may be enrolled in (ex. RCC Tutoring Services)?

To Access information in a Blackboard Organization, follow the directions below:

  1. Locate your Student Connect tab on the top menu bar in Blackboard.
  2. Locate the module My Organizations.
  3. If you are enrolled in an Organization you will see it under Organizations in which you are participating.
  4. Click on the title and you can access it much like a Blackboard Course.


I can’t remember my password to myRCC.

Use the Forgot Password link on myRCC to reset your password.  If you do not remember your security questions to reset your password to myRCC, you may need to use the Advanced Password Reset Tool.  You may also contact the RCC Help Desk at or 804.333.6786 (M-F 8:30 – 4:30). *Please Note: by VCCS Security Requirements, passwords can NOT be reset via email only, we will be required to contact you via telephone.  If emailing the Help Desk, please make sure to include your username, empl ID (Student #), primary telephone # and a alternative email address to contact you with information.


I can log into myRCC but not Blackboard?

If you log in to myRCC but receive another login prompt for Blackboard there are two main probabilities:

  1. If you are a NEW student or returning to RCC  after 2+  years since your last class, you may not have a Blackboard account yet. The Virginia Community College System (VCCS) does not create new Blackboard accounts until after you register for your first class.  The VCCS disables inactive accounts after a period of two years.  Once you re-register your account will be recreated.
  2. If you just changed your myRCC password – you will need to wait 10 – 15 minutes for the new password to syncrhonize to Blackboard and the Student Information System.

If neither apply please make sure that your enrollment is showing in the Student Information System (SIS) or contact the RCC Help desk at


What if the myRCC single signon is down? How do I get into my Blackboard course?

If the myRCC single sign-on is unavailable, you can log into Blackboard at Use the same username and password that you use for myRCC.


Discussion Board:

All the discussion board posts disappeared.

If you are in a discussion board, and you see no posts, especially if they were there previously, you may have changed your display parameters. Look at the buttons at the far right of your Blackboard window, just above the discussion board itself.

If you are in List View (highlighted at the top of the Discussion board window) you will see a button labeled Display. Click Display, then Show All. Your posts should reappear. You can also switch to Tree View at the upper right.


How do I post  to the Discussion Board?

To post a response to the discussion board, please follow the steps below:

  1. Locate the Discussion Board in the left navigation panel in your Blackboard course.
  2. Click on the Blue Forum Title to add or read the posts.
  3. Click the Create Thread button to post a response.
  4. Make sure to type in a subject heading and click on submit when complete.
  5. Note: if you click Save Draft it will save your posting as a draft – this means only you can see it. To publish it to the class. you will need to edit this post and click on Submit.

* Best Practice:  If you are posting a long message, compose it first in Microsoft Word or other word processor, then go to Blackboard and compose your post, copy and paste from Word  into the Discussion board.

How can I add pictures to the Discussion Board and resize images?

  1. Go to the Discussion Board in your Blackboard course.
  2. Open the Discussion Board Forum where you need to add an image.
  3. Click on Create Thread.
  4. Type in the Subject of your thread.
  5. You can either add an image in the text editor to display in your message or you can add your image as an attachment. (Please make sure that your image has no spaces or special characters in the file name. Most image sizes in Blackboard are 150×150 pixels).
  6. You can also choose to “Attach a File” for individuals to open and view outside of the Discussion thread.
  7. Click Submit for students to see your image in the discussion board or click on the attachment to view your image within your thread.

If you need to resize your picture for free, you can go to , “The Internet’s Best Picture Resizing Tool”

How can I add a video to my post?
You can create a video post by one of two methods:

  1. If your course uses a Panopto Assignment Folder, you may use this tool to create and embed videos.
  2. Import a video using the Mashups tool, at left center of the text editor tool bar. This will allow you to add any You Tube video, Flickr photo, or slide share presentation to your post.
  3. Any link may be added to a post in the text editor, you may copy/paste a link to your video in the body of your post.



How do I print out my syllabus in Blackboard?

Option 1: If your syllabus is attached as an Adobe Acrobat document (PDF file type) – (IE, FireFox or Chrome) – Click on
the link to open the file. It will open in a new tab. When you bring your mouse near the bottom of the page, a floating toolbar will appear. You may click the Disk icon to save the file to your disk or hard drive, or the Printer icon to print it.

Option 2: (IE only) For any file type, Right-click on the link to the document (i.e. do not actually open the document) and select Print Target from the context sensitive menu.

Option 3: If your syllabus is a Word document (DOC or DOCX file type):

(FireFox) Click on the link to the document. A dialog box will appear asking to open or save the file. Select open to print out in the word editor.
(Chrome) Click on the link to the document, then look toward the bottom left of the window, there will be an icon for you to click to open the file — Chrome will download files to its default location prior to opening.
(IE) Click on the link to the file, a dialog will appear. Your simplest method is to simply save the document to your hard drive, then go to it using Windows and open the file.

Note: If your syllabus is not attached as a separate file in blackboard but is embedded directly within the page, you can choose to copy and paste your text to a Word document and print from Word or a text editor.

How do I submit work using the Assignment Feature in Blackboard?

There are two ways to submit work using the Assignment feature. You can type right into the text editor or you can attach and submit a separate file. Your instructor tell you how he/she wishes the work to be submitted. Here is a video to help you out: Submitting an assignment in Blackboard.

Basic Steps:

  1. Click on the Assignment heading (title)
  2. Either type your work in the Assignment Materials text editor or attach your saved file (use Browse for Local File button to locate your file)
  3. After selecting your file in the pop-up window, you will see it in the Attached Files list under the File Name and Link Title.
  4. Make sure to click on Submit when you are finished. If you click on Save as Draft it will not be sent to the instructor to grade, and your instructor will not be able to see the files.

** Please note that not all instructor’s use the assignment feature for turning in assignments. Please check your course syllabus for details on how assignments are collected.

I am having trouble attaching files in Blackboard?

Faculty at RCC use Microsoft Word and must receive your files with the .doc, .docx, or .rtf extensions. If you use Microsoft Works, you will need to save your files with the .docx or .rtf file extension. Otherwise the instructor might not be able to open and grade your work. If attaching a file to the assignment feature in Blackboard, make sure that your file name does not contain any special characters, spaces or hyphens. If you are using Internet Explorer and continue to get error messages, you may want to try using another browser such as Firefox to see if the problem persist. You can download Firefox at

I am having trouble downloading my instructors attached documents in Blackboard?

There could be several reasons you may be having problems downloading the files in Blackboard. See below:

  1. The browser you are using is blocking the file you are downloading as a pop-up. First check for any security warnings in your browser, these will vary by browser but are usually around the Address bar.  You may need to try the file in a different browser or set your Pop-Up blocker to Always Allow Popups from
  2. The security settings on your computer may not allow you to open the file directly from an online source. You need to save the file to your computer before you can open the attachment.
  3. You may not have the correct version of Microsoft Office to download the files. Most instructors at RCC are using Microsoft Office 2013 or 2016.  If you do not have Microsoft Office on your computer, the VCCS offers a Free installation of Office 365 through agreement with Microsoft.  Check your RCC Tab in Blackboard.
  4. The document might be a pdf file and you will need to have Adobe Reader on your computer to open the file.

General Help:

How do I remove courses from a previous semester from My Blackboard Courses?

In the title bar, you will see an icon that looks something like a gear (Below). This is the Manage My Blackboard Courses icon. Click this to take you to the Personalize screen. In the course listing clear the check boxes for the course you wish to disappear. Then click the submit button. This will remove the course from your list. It does NOT remove you from the course, but simply makes it invisible.





You may also Goup Your Courses by Term.

Note: Instructors are asked at the end of each term to make their courses unavailable. If this has not been done, students will still be able to see the course in the listing. You may also put in a help desk ticket at to request that they make it unavailable to you.


When I log into Blackboard I cannot see the menu listing to get to the content in my course. It stays on the Announcements screen. What should I do?

Your Course Menu has likely been minimized. If so, locate the arrow tab in the left border of the Announcement window. Click on the arrow to bring back the menu listing. If that does not work try logging into Blackboard with a different browser, such as FireFox or Internet Explorer.

If you see a box where the menu should be, but no menu, check by the course title. If it has a triangle icon that is pointing right, you have collapsed the menu vertically. Simply click on the triangle and the menu will expand.

If the problem persists, please contact the RCC Help Desk at or contact your instructor.

Where do I go if I need Blackboard Help?

If you are having trouble navigating through Blackboard there are several things that can assist you:

  1. If it is a course related question on content that is within your Blackboard course, please contact your instructor. Contact information for your instructor should be located under Instructor information, Faculty Information or Contacts in the Blackboard course or the course syllabus.
  2. If you are having trouble with a Blackboard function, first look through our Blackboard Video Tutorials. If you cannot find your answer there, then please email the help desk at We will respond typically within 24 hours. Please allow extra time on Weekends.

Why won’t my Collaborate session start?

If you are receiving Unable to Launch the application or Unsigned application requesting unrestricted access to system when you are attempting to join a session in Blackboard Collaborate, you will need to clear your Java Cache (see below). This may happen any time but is especially common after a version update.


  1. Click on Start > Control Panel
  2. Click on Programs > Java
  3. On the General Tab, in the Temporary Internet Files section – click Settings.
  4. Near the bottom of the window, click the Delete Files button.
  5. In the resulting pop-up dialog box, check the Applications and Applets, and Trace and Log Files boxes.
  6. Click OK.


  1. Open the Java control panel by going to Finder> Applications >Utilities > Java Preferences
  2. On the Network tab, click the Delete Files button.
  3. Check both boxes on the pop-up dialog box
  4. Click OK.

** Note for MAC OSX users, if you have upgraded to Mavericks or above, you MUST use a 64-bit mode browser such as Safari or Firefox. Google Chrome will not work at this time by design of OSX.


How can I check my Grades in Blackboard?

Keep in mind that not all instructors allow students to check their grades in Blackboard. Please be sure to read over your syllabus or email your instructor on how your grades will be posted.

  1. In your course menu click on My Grades. If you do not see My Grades, but do see Tools, click on Tools then on the My Grades tool.
  2. My Grades also appears on the RCC Tab in the Tools module on the upper left of the Blackboard window.
  3. Click on your name at the top of the Blackboard Window, then on the My Grades icon along the left icon row.

Please Note: Keep in mind, this is not your official grade. Official grades are posted in the Student Information System(SIS) at the end of the semester.

Why can’t I see my grade in Blackboard?
First, read your syllabus or contact your instructor to find out how your grades will be posted. The grades posted in Blackboard are not your official grade posting. Your official grade is posted in the Student Information System (SIS) at the end of each semester on the grade due date.

Second, My Grades has several views – ALL, Graded, Upcoming or Submitted.  First click on ALL to make sure that the view you are looking at does have grades to see.

Quizzes and Tests:

I clicked on the quiz/test and it is asking my for a password?

Tests/Quizzes that require proctors will have online passwords.  These may be taken in the testing center on the Glenns, Warsaw or King George site.  Please contact your instructor if you are asked for a password to take the quiz/test, to verify if this requires a proctor.  Also, if your test requires the Respondus Lockdown Browser — it will say so in the item title –  it will prompt you for a password if you have not accessed Blackboard directly through the Lockdown Browser. This is a free download found on the Learn tab in Blackboard.

I was knocked out of my quiz/test. What happened?

A common issue with students taking a quiz or test is to hit the browser’s Back button to go to a previous question. Using the browser’s Back button will cause the page to reload, which takes you out of the test or quiz. Please avoid using the Back button. If “backtracking” is allowed – this means going to a previous question, and is an option the instructor can turn on or off — the quiz will have its own link or buttons to go to Previous Questions.

Note, other browser control buttons or their keyboard shortcuts (usually the Control key + a letter key) can have similar effects.

If your instructor only has one attempt on the quiz or test that you are taking, you may need to contact the instructor to reset the test attempt. Tests routinely save your progress so first try to reconnect.  If you cannot do so, you will need to contact your instructor and let them know why you were unable to complete the test.

When taking a quiz/test I keep getting disconnected?
If you continue to get disconnected when taking a quiz/test, you may need verify if your Internet connection is stable.  A common practice with some internet providers is to “throttle” home connections during peak traffic periods.  This can occasionally look to web applications as if the user is leaving the site.  You may need to try a business location (Library or School).

Alternately be sure the myRCC window is NOT up behind Blackboard.  For security reasons the portal is designed to log you out after 10 minutes of inactivity within its window.  Despite settings some browsers (several recent past versions of Chrome) may log you out of all related sessions – which would include Blackboard.  When you access Blackboard, close the myRCC window.