Student Help Desk Banner

The RCC Help Desk services are here to help you work through technical issues — and we’re available Monday through Friday 9 a.m. to 5 p.m., with the exception of holidays and inclement weather. Our goal is to respond to your request within 24 hours; requests received after hours will be addressed the following business day. We will make every effort to respond to your request as soon as possible. Thank you!

You may reach us via our Help Desk contact form (preferred) or by telephone at 804-333-6786.

RCC Alert – Sign up for Text Alerts for School Closings or other important Announcements.

Having trouble? Read through these help guides. Chances are the answers are within these pages. If you’re still having trouble, e-mail us your question and we’ll respond as soon as possible!

Computer System Requirements

PC Requirements
Intel CORE Series Required,  i-Series processor recommended  (i5 or i7)
8 GB RAM (Memory)
256 GB Hard Drive (or SSD Storage)
Windows 10
Microsoft Edge, Firefox (latest), Chrome (latest)
Display: 1280 x 800 screen Resolution
Java 8 (most recent update recommended)
Access to High-Speed Internet*
Mac Requirements
Mac with Intel Processor
8 GB RAM (Memory)
256 GB Hard Drive (or SSD Storage)
OS 10.13 or higher
Safari 12/13, Firefox (Latest), Chrome (Latest)
Display: 1280 x 800 screen Resolution
Java 8 (most recent update recommended)
Access to High-Speed Internet*
Note: Not all software is Mac compatible. Please consult your instructor prior to the course start date. Parallels or Boot Camp might be needed.

Notes: The hardware requirements listed above are general recommendations for most courses. Some requirements may vary – check your course syllabi for special hardware or software requirements.  Lower versions of some software may continue to work but reduced functions or compatibility with other software.

Chromebooks – sold under a number of different manufacturers and sometimes called Chrome Laptops are not recommended These computers are for running web-based applications only.  Some classes may require specialized or locally installed software that will be incompatible with Chromebooks.  The Canvas LMS does support Chromebooks in general, but some class related activities may not.

Netbooks – sold by a number of different manufactures, these are small, inexpensive computers that may seem attractive to many users because of the low price.  They are, however, usually under powered (Intel Atom or Mobile processors), with minimal Memory or Storage capability.  They often do not have Bluetooth ability and use older, slower and less secure Wi-Fi technologies.  While some claim to use Windows 10, check closely it may be Windows 10M – for Mobile – the stripped down version intended for Mobile Devices such as Smartphones, and can only use mobile apps.  Netbooks are Strongly Discouraged.
*A Notebook (note spelling) is not the same as a Netbook. A Notebook is a smaller but fully capable laptop that has been configured for ultra light weight.  The similarity in spelling/sound is for marketing of the lesser capable machines.

Note on Windows Versions:  Windows 7, 8, 8.1 are compatible with our LMS (Canvas), but not with all software in use in classes.  Windows 7 in particular is Not Supported by Microsoft (the manufacturer.)  It is strongly discouraged for use.

* Reliable High-Speed Internet access is required for all online course and much supplemental tools for face to face courses.  Dial-up access is not adequate for many applications.  Cellular hot-spots are not recommended – consult your data plan for possible costs.
** Some application functions and services may not be compatible with all mobile devices.

Other Software Requirements

  • Browser:  Firefox (Latest), or Chrome (latest), Edge (Windows 10), Safari 12+.  Canvas Browser Compatibility Page.
    Some applications such as Navigate do NOT support Edge or Safari.  Firefox and /or Chrome are strongly recommended and are free.
  • Microsoft Office (Office 2016, 2019 or Office 365 recommended) *Google Docs is supported but does require extra steps for some course requirements.
  • Plugins:  Information on plugins that you might use in your course 

Virus/ Spyware Information
Due to all the infected files with worms and computer virus on the Internet, we encourage students to have updated antivirus software. It is important that you make sure you run updates on a regular basis to prevent viruses from infecting your computer.  For Windows 10 machines we recommend Microsoft’s Windows Defender – included with Windows but make sure you keep it updated.

Canvas

Canvas LMS LogoCanvas is RCC’s online Learning Management System (LMS). Students will view course announcements, syllabi and complete assignments and quizzes/exams in Canvas.

Students may also communicate directly with their instructors or each other through the Canvas Inbox, which also ties-in with the VCCS Email system.  Canvas has all additional notification features that may be configured individually.

Supported Browsers: List of Canvas Supported Browsers (list on right of page)

Alternate Access URL: https://learn.vccs.edu/login/ldap  (should myRCC be offline)

Access Notes:

  • Canvas Classes may appear to students before the start of the academic semester but will not be open for work until the first day of the semester. Course materials may be confirmed ahead of time from the class listing on the Class Schedule.
  • If  your classes is not yet visible, you may verify your enrollment status in the Student Information System (SIS) under My Class Schedule.  Enrollments are updated between SIS and Canvas daily.  Many classes will not appear prior to the start of the semester, new enrollment takes up to 24 hours to be reflected in Canvas.
  • The VCCS Systems office creates all Canvas accounts at the end of the day once you register for your first course.  Register today and your account will be set up by tomorrow morning.

Canvas Overview

Canvas Tutorials

Orientation

General Help

CircleIn Header

CircleIn is a free studying app where students can study remotely, collaborate with peers in order to communicate and exchange ideas, and stay productive. CircleIn transforms the class into a digital community and creates the space for students to brainstorm together, just like they would in a coffee shop or a library. CircleIn offers a mobile app that can be used on any mobile device and a web version that can be used on our laptop or computer. Students earn points by sharing helpful resources, collaborating with classmates, and studying within the app. Those points can be redeemed for gift cards and other rewards. Create your account today and take advantage of all the studying features that will help you succeed.

Mobile App Login ButtonLogin on Web Button

To learn more about CircleIn, view the CircleIn Student Welcome Guide

CircleIn Student Video Introduction: (Click here to view the videos.)

Student Stories of CircleIn Success (Click Here to view Video.)

Installation link and directions are also found in Canvas, under Help – VCCS Resources (also linked below).

Zoom Logo

  • ALL Students, Faculty and Staff have a Pro (fully featured) account with Zoom through the VCCS.  To use this account, you must be logged in with your VCCS account – requires a special process as shown in the document.  Simply using your @email.vccs.edu email to create an account does NOT use your VCCS account.

Student Email Guide

All students enrolled at RCC are given a student email address. After registering at RCC you’re issued a student email account. Student email is Google mail and can be accessed via the myRCC single sign-on. To find out your username and password you will need to review the login directions for the myRCC single signon. When communicating with your faculty and staff at RCC, you are required to use the student email system. Your student email account is your username@email.vccs.edu at the end (ex. kkw2342@email.vccs.edu). For help getting started, please read our RCC Getting Started with Gmail Guide [PDF].

When emailing faculty and staff at RCC, students should always fill in the subject line and provide their name and course information. Students can set up signature lines in the gmail system. Check out our Getting Started with Gmail Guide [PDF]  and for more information on the Gmail system, please visit the Google support site.

If you have problems getting your student email to load properly, please look at the Google Support Site or login to your account.

What is Netiquette?
Netiquette is a set of rules for behaving properly online. When you communicate electronically, all you see is a computer screen. You don’t have the opportunity to use facial expressions, gestures, and tone of voice to communicate your meaning; just words. For this reason you should follow the common rules of netiquette guidelines below:

  • Be concise and to the point
  • Refrain from abusive or threatening behavior and language.
  • When emailing an instructor concerning your class, put the class# and section # in the subject if you want to be sure your instructor actually reads it. If it’s a forward or no subject, it may be deleted. (Remember instructors often teach more than one course).
  • Avoid sending forwards to your instructors
  • No pornographic sites
  • No profanity allowed
  • Do not type in all upper-case letters-This is perceived by the reader “yelling” or “shouting” at them.
  • Sign your emails with your name. Your email address may or may not contain your name.
  • Do not forward personal e-mail to groups without the original author’s permission.

 

How do I forward my mail to another email account automatically
Gmail lets you automatically forward incoming mail to another address, if you’d like. Here’s how to forward messages automatically:

  1. Sign in to Gmail.
  2. Click Settings at the top of any Gmail page, and open the Forwarding and POP/IMAP tab.
  3. Enter the email address to which you’d like your messages forwarded.
  4. Select the action you’d like your messages to take from the drop-down menu. You can choose to keep Gmail’s copy of the message in your inbox, or you can send it automatically to All Mail or Trash.
  5. Click Save Changes.

For more information, visit the Google Help site.

Google Applications
Along with Google Mail, we have access to a suite of additional applications. Learn how to access and use Google:

  • Calendar
  • Documents (Drive)
  • Sites

Read the Gmail / Drive Getting Started Guide [PDF].

How do I share a Google Doc with another student or my instructor?
Share documents with others and make comments and changes to edit your document in real time. Great for students who do not have Microsoft Word and need to create papers instructors can read. Read our guide on Sharing Google Docs [PDF].

Google Sites and Hangouts

  • Google Hangouts allows you to chat, share video calls or even Wi-Fi phone calls with other students and contacts.
  • Google also allows collaborators to chat with each other in real time while working on the same document.
  • Google Sites allows you to easily and quickly create web sites for projects and class assignments by yourself and collaborating with others.

Help with Google Hangouts [external link]

Help with Google Sites [external link]

In addition to Google Apps Email, you also have access to other Google Apps. Check out the main features you have available to use below; be sure to click on the options to see video demos and Google Help Center information.


Multiple calendars are available for you to use, including a simple online calendar, shared calendars, room/resource scheduling and subscriptions to public calendars. Mobile access is included.


Create word processing documents, spreadsheets or presentations. Export them to your favorite desktop and mobile programs. Share them with your groups and make real-time changes together.


Store and access files anywhere — on the Web, on your hard drive or on your mobile device. Store up to 5GB of work. Share files easily with others.


Chat with your classmates, faculty and friends on the Web through instant messaging. Organize a group chat or make a free voice call.


Participate in team website creation where you can embed videos, images and gadgets.


Create a customizable start page to access easily school information and gadgets (weather, Gmail, games and more).


More Google Apps

Please note it is critical that you do not lie about your age if you are asked during the setup process, e.g. with YouTube or Google+. You risk disabling your access to all your applications including Gmail, and there is a complex process for re-enabling access. If you are having a problem, please review our troubleshooting page.

  • 3D Warehouse | SketchUp Help Center
    Find and share 3-D models of buildings, bridges, cars and more.
  • Google Analytics Help Center
    Receive useful digital analytics about visitors to your website. Learn how visitors use your website, how they arrived at your site, and how to keep them coming back.
  • Blogger Help Center
    Blogger Tour
    Share your thoughts, videos and photos with specific readers or the world. Blogger offers many customizable templates and gadgets to help you create a professional-looking blog.
  • Google Bookmarks Help Center
    Store your favorite Web pages in your Google account. Access your saved Bookmarks from any computer.
  • Google Books Overview and Help Center
    Similar to a Web search, Google Books searches for books that contain your search terms and returns books in the search results. Preview small sections of books if the publisher gave permission or the book is out of copyright.
  • Google Chrome Sync Help Center
    Sync bookmarks, extensions, apps, theme and other browser preferences when you use Chrome on other computers and devices.
  • Google Code Help Center
    Access developer tools, API, technologies and programs.
  • Google Custom Search Engine Help Center
    Add a customizable search box to your website to help visitors find what they need on your website.
  • Feedburner Help Center
    Web feed tool provides custom RSS feeds and management tools.
  • Google+ Hangouts Features
    A Social Networking site that allows you to connect with others, share thoughts, photos, videos; create events; and collaborate real-time using Google Hangouts.
  • Google Play Android Developer Console Help Center
    Publish and distribute applications to users of Android-compatible phones.
  • Google Groups Help Center
    Create your own group for friends, teams, study groups and specific topics. If you find a group discussing a topic you’re interested in, you can join or request an invitation if the group is private.
  • Google Map Maker Help Center
    Add and update geographic data to be viewed on Google Maps and Google Earth. Share information about places around you. Updates are reviewed prior to being included in the maps.
  • Google Maps Help Center
    View basic maps, personalized maps, business information, and driving directions on your computer or mobile device. View a variety of map layers including traffic, photos, terrain and transit.
  • Google News Help Center
    Computer generated news site that aggregates news from more than 50,000 sources worldwide. Personalize your news by reordering the sections, adding and removing sections and adjusting sources.
  • Picasa Help Center
    Organize, edit, print and share photos and videos on your computer. Editing tools allow you to crop, remove red-eye, and color enhance your photos.
  • Google Public Data Help Center
    Explore large, public-interest datasets using charts and maps. Experiment with the tool to create visualizations of public which can be linked or embedded into your own Web page.
  • Google Translator Toolkit Help Center
    Helps translators translate documents and Web pages into dozens of other languages. Once the content is loaded, you can make changes to the text or utilize tools to make the process easier. Collaborate real-time with others on the translation of the document.
  • Google Webmaster Tools Help Center
    Receive detailed reports about your Web page’s visibility. 
  • YouTube Help Center
    YouTube Getting Started
    Discover, watch and share original videos online. Personalize your YouTube Channel to share videos you have uploaded, play lists, favorites and subscriptions.
  • YouTube Content Manager Help Center
    Set of copyright policies and content management tools to allow users control of content.

Internet Browser Support

Which Internet Browser are you using, and does it meet all the requirements for online classes?
Click on this link to View Browser Support.

Free Downloads for Browsers:

  • Microsoft Edge*
  • Mozilla Firefox
  • Google Chrome*
    * As of August, 2019, Instructure is dropping support for Internet Explorer in its Canvas LMS product.  Chrome and Edge browsers do not support Java in the browser or NPAPI plugins such as Flash, used by many publisher and other web resources.

To Enable Java in your browser
The Java platform is used on many websites to run a variety of applets. Java is used in many chat rooms and other interactive programs that are used at RCC. If Java is installed and does not work, it may not be enabled. Many of the programs at RCC uses Java (ex. Canvas and Collaborate).

Note:  Java publishes updates frequently.  If you have issues with a Java program your first step should always be updating.  If prompted, remove older versions.

Firefox
Click on “Tools” menu and then click “Options”
Select the Content icon.
Make sure the box that says “Enable Java” is checked.
Click Ok
Restart your browser for the changes to take effect.

To Enable Cookies in your browser
Cookies are pieces of text placed on a web browser’s computer by a website. Every time you visit the website the server for that site will track your information.

Chrome
Click on the Vertical Dots in the upper right corner and Select “Settings.”
Near the bottom of the page, Click Show Advanced Settings.
 In the Privacy section, click Content Settings
At the top, click Cookies
Use the slider to Turn On Allow Sites to Save and Read Cookie Data
Use the slider to Turn Off Block Third-Party Cookies
Firefox
Click on “Tools” menu and then click “Options”
Select the Privacy icon
In the History section, use the drop down to select “Use custom settings for History”
Check the box beside “Accept cookies from sites”
Use the drop down beside “Keep Until” and choose “they expire.”
Use the “Exceptions” button to make specific exceptions to the rule to accept all cookies for particular websites.
Click on “Show Cookies” to see all the current cookies on your computer.
To enable cookies in Firefox click OK.

Clearing Internet History or Browser Cache
When using Internet Browser Software, temporary files are stored onto the hard drive of your computer. These files referred to as cache, need to be emptied periodically. Storing temporary files on your computer can take up a lot of space and slow down your computer. It can also cause errors when using Authentication for Secure Websites.  Clearing out your history allows you to visit the newest version of the website.

Chrome / Edge
Click on the Vertical Dots in the upper right corner and Select “History.” – Horizontal dots in Edge.
Click History on the right
Click Clear Browsing History
Set the Time Range to be All Time in the Clear Browsing Data dialog
Click Clear Data on the Clear Browsing Data dialog
Restart your browser for the changes to take effect
Firefox
Click on “Tools” menu
Hover over History then select Clear Recent History
Select the Time Range to clear (drop-down menu)
Select Everything to clear all cache
Click Details to choose what history elements to clear
Click the Clear Now button
Restart your browser for the changes to take effect

Click Here to log in to myRCC


Students, faculty, and staff can access all their online services through a portal called myRCC. This portal provides single logon access to the SIS as well as CanvasStudent Email and Google Apps. With the self-service features students can update directory information and manage passwords.

Be sure that you are using the current versions of internet browsers such as Microsoft EdgeMozilla Firefox, Google Chrome, or Apple’s Safari.

Access
As soon as a student is admitted to Rappahannock Community College, various accounts for system access are established.

  1. Each student will be provided an EMPLID #, a seven digit number used by the Student Information System (SIS) to uniquely identify each person. For security purposes, we do not use social security numbers as our primary identifier. An example might be 0102030.
  2. Each student will be provided a unique Canvas/Gmail username. It is normally a short series of letters including your initials and a series of numbers. An example might be abc123. This username provides access to Canvas and Gmail. Temporary Passwords are created and displayed at the completion of the application process. To log in, go to the top, left-hand corner of any RCC web page and click on “myRCC.”  You may also request a password reset by clicking the Forgot Password link on the myRCC page.
  3. The first time myRCC is used, a NEW password must be established. The system will direct you through a few short steps and then access to Canvas, SIS and Gmail will be provided.

How do I login?

You can now access all your college services.

To view a short tutorial on how to use the myRCC portal, click here.

What if the myRCC website is down?
If you can’t get the myRCC single sign-on to open from the RCC website, you can log in to the individual resources by going to the direct link. This is only suggested if the website is not available.

What is my username?
If you have previously used Canvas or Student Email at another Virginia Community College, you will use the same username. If you are new or do not know your username, you can look it up using your EMPLID or social security number and other identifying information.

Please Note: Your Username is not your Emplid!

What is my password?

  • Current and Former Students:  If you have previously used Canvas or Student Email at another Virginia Community College within the past 6 months, use your current password.  How to Reset your Password [PDF].
  • New Students: After completing the online application for admission, you will be given a temporary password that will be used to log in to myRCC. Within twenty-four hours of completing your application, you should be able to log in.
  • Forget your Password?  Click Forgot Password on the Sign In screen.  Supply your user name, Answer your security questions (3 will appear) and you will be prompted to set a new password and sign in.

Students are required to change their password the first time they log in to myRCC. Your password is a secret word or phrase that you should not share with anyone; it protects the privacy and confidentiality of your personal information. Select a strong password that is easy for you to remember, but very difficult for someone else to guess.

After changing your password you will be required to provide five (5) security questions. When creating a security question, we strongly recommend using a question that has a one-word answer, simple for you to remember, difficult for someone else to guess.

What if I can’t remember my password and don’t have security questions?
Call us at 804.333.6786 or send an email to rcchelp@rappahannock.edu to have your password reset.  If you send an email you will need to include a current phone number.  We cannot change passwords via email and must contact you directly.

Password Help

RCC Security Statement
Rappahannock Community College is committed to the protection of its Information Technology Systems and the data that is stored on these systems from compromises of their confidentiality, integrity, and availability. RCC uses industry best practices and equipment including: access control mechanisms, strong encryption, firewalls, Intrusion prevention systems, antivirus, anti spam, and anti malware protection and other security measures such as auditing and logging access to its sensitive systems, and ensuring physical security of sensitive systems.

Creating Your Password
Your username and password are required to access online college services. If you are a current user of Canvas or Student email, use your current password.

If you have not logged in for several months, your password may have expired and will need to be reset. You can reset your password through the myRCC single login area under Forgot your password? Click here to Reset your password.  Guide – How to Reset your Password  [PDF]

If you have problems setting your password, you should contact your college by going to RCChelp@rappahannock.edu.

Setting Up Your Password
New password must have at least 8 characters and not more than 32. Your password must contain a combination of:

  • At least one UPPERCASE letter
  • At least one lowercase letter
  • At least one number (0-9)
  • At least one special character (i.e. ! @ # $ %)

To help protect your account, make sure that your password is memorable for you, but difficult for others to guess.

  • Do not share your password with anyone
  • Never use the same password that you’ve used in the past

Security Questions

After setting up your account for the first time you will need to provide a series of 5 security questions and answers that only you will know. This question will be used when you need to reset your password in the future. It is best to provide simple but memorable responses. Keep in mind that the answer is case sensitive.  You will be asked 3 of the 5 at random.

Security Question Help:

  • Make the question relevant to you – you will need to remember the answer
  • Make the answers Simple, memorable to you but difficult for someone else to guess.
  • As with passwords, the longer the better, so long as you can remember them.

Suggestions include:

  • In what city were you born?
  • What is the name of your favorite pet?
  • What is the model of your favorite car?
  • What is your mother’s maiden name?
  • What is the high school you last attended?

NavigateNavigate

Navigate offers a student on-boarding process with key steps, start dates, and due dates to assist with getting started the first semester and each semester thereafter. Navigate will help you stay on track to completion!

Find: Connect your interests and goals to the right program at RCC—fill out a short survey and Navigate takes it from there.

Plan: Build a class schedule around your priorities and responsibilities outside of school, including work, family, and even commuting time. Once you plot your schedule in Navigate, register for your classes in the SIS via myRCC.

Complete: Design your academic plan for your entire educational career and keep track of your required courses for graduation.

Set Your Course now at RCC.

For questions about Navigate, please send an email to Navigate@rappahannock.edu.

Download the app!

Apple / Android

Need just a little help with Navigate? Check out these helpful step-by-step PDF instructions:

Log In [PDF]

Schedule an Advising Appointment [PDF]

Resources [PDF]

Settings [PDF]

To-Do [PDF]

Student Information System (SIS)

The Student Information System (SIS) is a web based self-service database that students may use to access their RCC records. Students can access the SIS from any computer that has Internet access. The SIS allows students to access their personal student information, access class schedule information, enroll and drop classes, pay for classes using Visa or MasterCard, obtain final grades, request transcripts, review and track degree progress, check financial aid awards and more, all online.

NOTE: Use a current browser Google Chrome, Microsoft EdgeMozilla Firefox or Apple Safari

SIS Quick Navigation Aid [PDF] – list of common operations and order of items to click on.

Click on a topic below:

Student Class Schedule | Log in Instructions | User Preferences | Find your RCC Advisor
Class Search | Grade Report | Official and Unofficial Transcripts  | Admissions Forms
Log out Instructions | Register and Pay OnlinePayment Information

Log In

Start your web browser.  In the browser address box type https://rappahannock.edu.

  1. Click on the myRCC link in the upper left.  The RCC login page will be displayed.
  2. Enter your Username and Password.
  3. Click the Sign In button.
myRCC Login Window

The myRCC Login Window

My Username. Your username is your new single sign on name for RCC services. This is not your student ID (emplid) number. The first time you log in click on the Look up your username link and follow the instructions.

My Password. If you have previously used Canvas or student email, use your current password. If you are new to RCC, click on Forgot Username to look up your username or Forgot Password to receive a temporary password.  For your username, you will need to know your first name, last name, date of birth (MMDDYY) and either EmplID # OR Social Security Number (if on your application).  For password reset, you will need to have Security Questions set OR use the advanced PW Reset tool with the same information as required to retrieve your username.  When completing these you must match exactly what you used when you filled out your RCC admissions application. For additional help please come to the Student Help Desk, myrcc page (click on this link: https://www.rappahannock.edu/helpdesk/myrcc/).

If you changed your password and can’t remember the answer to your security questions, you my use the Advanced Password Reset tool or contact the RCC Help Desk via email at rcchelp@rappahannock.edu or call 804.333.6786 to have your password reset to a new temporary (and automatically randomized) password. The first time you log in, after your password is reset, you will need to access the Change Password page from the upper right, Account Security link.

myrcc Landing Page with SIS indicated

myrcc Landing Page with SIS indicated

After a successful Sign In the Landing page will be displayed. To access the SIS, click on the SIS: Student Information System link.


User Preferences
Set your user preferences to RCC. This is very important if you are or have been a student at multiple Virginia Community Colleges. If you have trouble paying tuition online be sure that your user preferences are set to RCC.

  • Click on My Student Information.
  • Click on Personal information in the left menu.
  • Click on the User Preferences link toward the bottom of the page.

How to get to User Preferences

The User Preferences page will be displayed.

  • Click on the Institution box and select Rappahannock Community College.
  • Click the Academic Career box and select Credit.
  • Enter the Term code. (Click on the lookup lookup icon  to get a list of terms to choose from)
  • Enter the Aid Year. (Click on the lookup icon lookup to get a list of years to choose from)

User Preferences Settings Box

Click the Save button at the bottom.

The Confirmation Dialog box will be displayed. Click the OK button to confirm preferences.

User Preferences Confirmation
 

Grade Report
RCC does not mail grade reports. The online grade report may be viewed and printed.

Log in to myRCC and click on SIS: Student Information System.

  1. Click on the My Student Information.
  2. Click on the Academic Records on the left menu.
  3. Click on View My Grades.
  4. Select the desired Term, then Continue to view your grades.

To print your grade report:

  1. Click on the Printer Friendly Page at the bottom right of the page.
  2. Click the Print icon on the browser’s button bar.

Academic Advisor
Find out the name of your advisor and their email address.

Log in to myRCC and click on SIS: Student Information System.

  1. Click on My Student Information.
  2. Click on Academic Planning on the Left Menu.
  3. Click on My Advisors.

Alternately, still in SIS:

  1. Click on My Student Information.
  2. You will be in the Student Center, look for the Advisor box in the lower right.

Class Search
Log in to myRCC and click on VCCS SIS: Student Information System.

  1. Click Student Center.
  2. Click the Search for Classes button.
  3. Select Rappahannock Community College from the Institution drop down list. Click on the lookup lookup icon to get a list to choose from.
  4. Select the Term code. Click on the lookup icon lookup to get a list of terms to choose from.
  5. Click the Go button.
  6. Enter course prefix and catalog number.
  7. Click the Search button.

RCC Online Catalog

Log in to myRCC and click on VCCS SIS: Student Information System.

  1. Click on Student Center.
  2. Click the Search for Classes button.
  3. Click the Browse Catalog radio button.
  4. Select Rappahannock Community College from the Institution drop down list. Click on the lookup icon lookup to get a list to choose from.
  5. Select the Term code. Click on the lookup icon lookup to get a list of terms to choose from.
  6. Click the Go button.

Log Out

Click on the Sign Out link located in the upper right hand corner of the SIS page.

logout

It is extremely important that you sign out when you are finished.

Sessions will time out after an idle period of 20 minutes. You will need your username and password to log back in. Be careful not to confuse your username with your user id (emplid).


Register for Classes

1. Click the Student Center link

Student Center

2. Click the Enroll link

Student Center Enroll Option

3. Select the Term you wish to enroll and click the Continue button

Student Center Select Term

4. Enter the 5-digit Class Nbr (ex. 34011) and click the Enter button. To search for a class number click the Class Search radio button and then click the search button and enter the required information. Click the NEXT button

Student Center Enter Class Number

5. Click the NEXT button

Student Center Click Next To Add Course To Cart

6. After entering all class numbers, click the Proceed to Step 2 of 3 buttonStudent Center Proceed To Step 2 of 3
7. Confirm your class(es) and click the Finish Enrolling button

Student Center Confirm Your Classes

8. If your registration is unsuccessful, you will see an “X” in the status column on the View Results pageStudent Center Finish Enrolling
9. To view and print your class schedule click the My Class Schedule button

Student Center View My Class Schedule


Payment Information


 

Student Software Resources

Software Downloads

To download any of the items in the listing, please click on the links below. Please make sure that you have pop-up blocker disabled while viewing these sites. In taking classes at RCC, you might need to download additional software to be able to work with some of our systems (ex. Canvas, SIS, etc.)

In taking classes at RCC, you may need to download additional software to view documents the instructor has provided for the course.  The most common reader is the Adobe Reader for PDF documents [external link].

Students Discounts
Antivirus Software, Respondus Lockdown Browser,  Apple Computer Discounts & Microsoft Office software:
VCCS Student Resources   *Please note: You will need to use your myRCC username/password to access this page. 


Office 365
New Offer from Microsoft and the VCCS — students can now access Office 365 for free. *Availability for new students begins the 2nd day of each semester.

  1. Go to: http://office.vccs.edu
  2. Use your full student email address as your username, and your student password to log into the site and access the download. (e.g. userid@email.vccs.edu)

Requirements:

  • You must be a current student.
  • Your desktop/laptop must be running a minimum of Windows 7 in order for Office 365 to install. (Office 365 is compatible with Windows 7, 8 or 10 and the latest MAC OSX systems).
  • You can install the product on up to 5 devices at a time.

Mobile Devices:
In order to install Office 365 on your mobile device(s), you will need to go to the appropriate app store and download ‘Office Mobile for Office 365.’  This should be a free download.

Technology Tips 

Listed below are some technical tips coming from inquiries by other students. These quick references may be used to help you with best practices for online learning or technical tips for other tools.

Technical Requirements | Skills Requirements | Password Assistance

Tips for Successfully Completing Online Assessments
Very often assessments (quizzes & tests) are configured to allow you only one attempt, and to complete the entire assessment on that first access.  When you click the link to take an assessment the next screen will prompt you to begin or cancel and return to the previous page.  If you are not ready to take the assessment at that time, please do yourself and your instructor a favor and click “cancel.”  Once you click Begin, you are committed – there is no going back.  For more information, click on the links below.

  • FAQs for Quizzes and Tests

Do your work “offline” on your word processor?
Internet users know that service can and will often be disrupted with little or no warning from a variety of causes.  These are usually beyond the ability of you, your instructors,  or the VCCS to control — it is a fact of modern life.  If you work offline and save your files to your computer or a flash drive, you don’t have to worry about being disconnected before you finish and submit your work.

Always save your files before you send them to your instructor
Always save a copy of your files on your computer or a flash drive in case something gets lost in cyberspace.  Please do not try to attach an OPEN file in an assignment.  Some browsers will not send a file if it is still displayed in your application, they send blank placeholders instead.  It is your responsibility to complete and turn in assignments; instructors cannot assign a grade based on work they’ve never seen.

I don’t have the latest version of Microsoft office and can’t open up the documents my instructor provides in Canvas
If you do not have a compatible version of Microsoft Office software (Office 2007 minimum), the VCCS has contracted with Microsoft to provide a free version of Office 365 for active students.  Go to our Software Page for more information.

Panopto Recordings
Many instructors at RCC use Panopto for lecture captures and recordings.  Look in your class or view the sessions that are publicly available.

Please note that some instructors use passwords for course recordings.  If your instructor has password protected your recording, you will be given a password by your instructor to view the lecture.


Computer Skill Requirements
A student should be able to:

  • use e-mail, including attaching documents to messages. All official course communication must be conducted through college student email accounts.
  • use of Internet search engines such as Google, Bing, or Yahoo
  • use Microsoft Office applications (ex. Word, Excel, PowerPoint)
  • use internet browsers such as Microsoft Edge, Google Chrome, Firefox or Safari
  • open and close files, creating folders, saving files or folders, deleting files, and installing programs.
  • downloading and opening programs from the Internet.
  • print pages from the Internet
  • demonstrate a working knowledge of computing concepts in order to accomplish required course tasks

If you do not have these experiences or skills, you should take a beginning computer course before attempting distance learning classes. (Contact Student Development at either campus, and talk to a counselor for information on which course is right for you.)


Computer System Requirements

PC Requirements
Intel CORE Series Required,  i-Series processor recommended  (i5 or i7)
8 GB RAM (Memory)
256 GB Hard Drive (or SSD Storage)
Windows 10
Microsoft Edge, Firefox (latest), Chrome (latest)
Display: 1280 x 800 screen Resolution
Java 8 (most recent update recommended)
Access to High-Speed Internet*
Mac Requirements
Mac with Intel Processor
8 GB RAM (Memory)
256 GB Hard Drive (or SSD Storage)
OS 10.13 or higher
Safari 12/13, Firefox (Latest), Chrome (Latest)
Display: 1280 x 800 screen Resolution
Java 8 (most recent update recommended)
Access to High-Speed Internet*
Note: Not all software is Mac compatible. Please consult your instructor prior to the course start date. Parallels or Boot Camp might be needed.

Notes: The hardware requirements listed above are general recommendations for most courses. Some requirements may vary – check your course syllabi for special hardware or software requirements.  Lower versions of some software may continue to work but reduced functions or compatibility with other software.

Chromebooks – sold under a number of different manufacturers and sometimes called Chrome Laptops are not recommended These computers are for running web-based applications only.  Some classes may require specialized or locally installed software that will be incompatible with Chromebooks.  The Canvas LMS does support Chromebooks in general, but some class related activities may not.

Netbooks – sold by a number of different manufactures, these are small, inexpensive computers that may seem attractive to many users because of the low price.  They are, however, usually under powered (Intel Atom or Mobile processors), with minimal Memory or Storage capability.  They often do not have Bluetooth ability and use older, slower and less secure Wi-Fi technologies.  While some claim to use Windows 10, check closely it may be Windows 10M – for Mobile – the stripped down version intended for Mobile Devices such as Smartphones, and can only use mobile apps.  Netbooks are Strongly Discouraged.
*A Notebook (note spelling) is not the same as a Netbook. A Notebook is a smaller but fully capable laptop that has been configured for ultra light weight.  The similarity in spelling/sound is for marketing of the lesser capable machines.

Note on Windows Versions:  Windows 7, 8, 8.1 are compatible with our LMS (Canvas), but not with all software in use in classes.  Windows 7 in particular is Not Supported by Microsoft (the manufacturer.)  It is strongly discouraged for use.

* Reliable High-Speed Internet access is required for all online course and much supplemental tools for face to face courses.  Dial-up access is not adequate for many applications.  Cellular hot-spots are not recommended – consult your data plan for possible costs.
** Some application functions and services may not be compatible with all mobile devices.

Other Software Requirements

  • Browser:  Firefox (Latest), or Chrome (latest), Edge (Windows 10), Safari 12+.  Canvas Browser Compatibility Page.
    Some applications such as Navigate do NOT support Edge or Safari.  Firefox and /or Chrome are strongly recommended and are free.
  • Microsoft Office (Office 2016, 2019 or Office 365 recommended) *Google Docs is supported but does require extra steps for some course requirements.
  • Plugins:  Information on plugins that you might use in your course 

Virus/ Spyware Information
Due to all the infected files with worms and computer virus on the Internet, we encourage students to have updated antivirus software. It is important that you make sure you run updates on a regular basis to prevent viruses from infecting your computer.  For Windows 10 machines we recommend Microsoft’s Windows Defender – included with Windows but make sure you keep it updated.

All-Academic Computing Centers are governed by the following policies:


Creating Your Password
Your username and password are required to access online college services. If you are a current user of Canvas or Student email, use your current password. If you have not logged in for several months, your password may have expired and will need to be reset. You can reset your password through the myRCC single login area under Forgot your password?

For password documentation please review our MyRCC help page [internal link].

Setting Up Your Password
New password must have at least eight (8) characters and not more than thirty-two (32). Your password must contain a combination of:

  • At least one UPPERCASE letter
  • At least one lowercase letter
  • At least one number (0-9)
  • At least one special character (i.e. ! @ # $ %)
  • Can NOT contain your first or last name or your username

To help protect your account, make sure that your password is memorable for you, but difficult for others to guess.

  • Do not share your password with anyone
  • Never use the same password that you’ve used in the past
  • Longer Passwords are more secure
  • Use a Pass Phrase that you can remember
  • For Ideas please see this video:  How to Choose Strong Passwords.

After setting up your account for the first time you will need to provide 5 security questions and corresponding answers that only you will know. The questions will be used if you need to reset your password in the future. Good questions / answers are things that do not often change, and are easy for you to remember but difficult for others to guess.


Frequently Asked Questions

Here are some resources to answer frequently asked questions:

What to Expect from an Online Class

Coming soon!

Alternate URLs for Access to VCCS Applications

Service Level Agreements

Contact


Help Desk Contact







    If this is a cell phone, please be sure the voice mail box can accept responses.



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    In addition to Google Apps Email, you also have access to other Google Apps. Check out the main features you have available to use below; be sure to click on the options to see video demos and Google Help Center information.


    Multiple calendars are available for you to use, including a simple online calendar, shared calendars, room/resource scheduling and subscriptions to public calendars. Mobile access is included.


    Create word processing documents, spreadsheets or presentations. Export them to your favorite desktop and mobile programs. Share them with your groups and make real-time changes together.


    Store and access files anywhere — on the Web, on your hard drive or on your mobile device. Store up to 5GB of work. Share files easily with others.


    Chat with your classmates, faculty and friends on the Web through instant messaging. Organize a group chat or make a free voice call.


    Participate in team website creation where you can embed videos, images and gadgets.


    Create a customizable start page to access easily school information and gadgets (weather, Gmail, games and more).


    More Google Apps

    Please note it is critical that you do not lie about your age if you are asked during the setup process, e.g. with YouTube or Google+. You risk disabling your access to all your applications including Gmail, and there is a complex process for re-enabling access. If you are having a problem, please review our troubleshooting page.

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