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RCC Help Desk


Help Desk Staff
Kristy WalkerKristy Walker, Technology Specialist, 804-333-6780
Tim HoffmanTimothy Hoffman, Blackboard Administrator, 804-333-6786

The RCC Help Desk services are here to help you work through technical issues — and we’re available Monday through Friday 9 a.m. to 5 p.m., with the exception of holidays and inclement weather. Our goal is to respond to your request within 24 hours; requests received after hours will be addressed the following business day. We will make every effort to respond to your request as soon as possible. Thank you! Contact us via email at

Current Known Issue: Java 7 Update 51 (released last January) has caused widespread issues around the web. Blackboard and Collaborate are affected. Here are some workarounds [PDF].

Help Guides
Having trouble with one of the following? Read through these help guides. Chances are the answers are within these pages. If you’re still having trouble, e-mail us your question and we’ll respond as soon as possible!

General Frequently Asked Questions

Alternate URLs for Access to VCCS Applications

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