|Help Desk Staff|
|Timothy Hoffman, Blackboard Administrator, 804-333-6786|
The RCC Help Desk services are here to help you work through technical issues — and we’re available Monday through Friday 9 a.m. to 5 p.m., with the exception of holidays and inclement weather. Our goal is to respond to your request within 24 hours; requests received after hours will be addressed the following business day. We will make every effort to respond to your request as soon as possible. Thank you! You can reach us via telephone 804.333.6786 during business hours or via our Help Desk contact form.
The Student Email (firstname.lastname@example.org) is always best but if you cannot access this email, please supply an alternate. Please note, however, that @Yahoo, @Hotmail and @AOL emails are frequently held by SPAM filters for a period of time before being released.
Having trouble with one of the following? Read through these help guides. Chances are the answers are within these pages. If you’re still having trouble, e-mail us your question and we’ll respond as soon as possible!
General Frequently Asked Questions