Employee Help Desk Banner

RCC has a variety of technology tools to assist you in your daily work in the office and in the classroom.

The RCC Help Desk services are here to help you and students work through technical issues.

We’re available (with the exception of holidays and inclement weather):
Monday, Tuesday, and Wednesday 7:30 am to 9 pm
Thursday 7:30 am to 5 pm
Friday and Saturday 8 am to 5 pm

Our goal is to respond to your request within 24 hours. Requests received after hours will be addressed the following business day. We will make every effort to respond to your request as soon as possible. Thank you!

You may reach us via our Help Desk contact form (preferred), email: RCCHelp@rappahannock.edu or by telephone at 804-333-6786.

If you have issues, make this your first stop, the answer is likely here.  If you need further assistance with any issue, and could not find the answer here, or if you simply have a question,  please contact us as above.

RCC Webinars

Click on the links below to view the recording for past sessions.

Recorded VCCS Webinars

From the VCCS (EdTech@vccs):

File Management

General Training

Canvas

Canvas LMS LogoCanvas is RCC’s online Learning Management System (LMS). Faculty use this to post course announcements, syllabi, assignments and other activities for Students.

Instructors may also communicate directly with their Students through the Canvas Inbox and other messaging options, which also tie-in with the VCCS and RCC Email systems.  Canvas has many additional notification features that may be configured individually.

Regular Substantive Interaction – Click to View RSI Presentation Here.

Getting Set up for a New Semester

Canvas Settings

Grading in Canvas

Turn-It-In

Video in Canvas

Studio – a built in video tool for instructors and students – Studio Guides

Content in Canvas

Resource Documents

Testing in Canvas

New Quizzes – coming to All Classes in 2022

Respondus Lockdown Browser

For questions concerning Canvas, student enrollments, student usernames, etc., please contact the RCC Canvas Administrator, Timothy Hoffman or Kathy Fife via email, or call 804-333-6786.

Zoom Logo

Zoom Meetings

Zoom Rooms

Recordings

NavigateNavigate

Navigate offers a student on-boarding process with key steps, start dates, and due dates to assist with getting started the first semester and each semester thereafter. Navigate will help you stay on track to completion!

Find: Connect your interests and goals to the right program at RCC—fill out a short survey and Navigate takes it from there.

Plan: Build a class schedule around your priorities and responsibilities outside of school, including work, family, and even commuting time. Once you plot your schedule in Navigate, register for your classes in the SIS via myRCC.

Complete: Design your academic plan for your entire educational career and keep track of your required courses for graduation.

Set Your Course now at RCC.

For questions about Navigate, please send an email to Navigate@rappahannock.edu.

Download the app!

Apple / Android

Need just a little help with Navigate? Check out these helpful step-by-step PDF instructions:

Log In [PDF]

Schedule an Advising Appointment [PDF]

Resources [PDF]

Settings [PDF]

To-Do [PDF]

Student Information System (SIS)

SIS is the location to post final grades, review or edit Student Personal or Financial information and to review student enrollment status.

SIS Quick Navigation Aid [PDF] – list of common operations and order of items to click on.

Click on a topic below:

Student Class Schedule | Log in Instructions | User Preferences | Find your RCC Advisor
Class Search | Grade Report | Official and Unofficial Transcripts  | Admissions Forms
Log out Instructions | Register and Pay Online | Payment Information

Log In

Start your web browser.  In the browser address box type https://rappahannock.edu.

  1. Click on the myRCC link in the upper left.  The RCC login page will be displayed.
  2. Enter your Username and Password. Click the Sign In button.
myRCC Login Window

The myRCC Login Window

My Username. Your username is your new single sign on name for RCC services. This is not your student ID (emplid) number. The first time you log in click on the Look up your username link and follow the instructions.

My Password. If you have previously used Canvas or student email, use your current password. If you are new to RCC, click on Forgot Username to look up your username or Forgot Password to receive a temporary password.  For your username, you will need to know your first name, last name, date of birth (MMDDYY) and either EmplID # OR Social Security Number (if on your application).  For password reset, you will need to have Security Questions set OR use the advanced PW Reset tool with the same information as required to retrieve your username.  When completing these you must match exactly what you used when you filled out your RCC admissions application. For additional help please come to the Student Help Desk, myrcc page (click on this link: https://www.rappahannock.edu/helpdesk/myrcc/).

If you changed your password and can’t remember the answer to your security questions, you my use the Advanced Password Reset tool or contact the RCC Help Desk via email at rcchelp@rappahannock.edu or call 804.333.6786 to have your password reset to a new temporary (and automatically randomized) password. The first time you log in, after your password is reset, you will need to access the Change Password page from the upper right, Account Security link.

myrcc Landing Page with SIS indicated

myrcc Landing Page with SIS indicated

After a successful Sign In the Landing page will be displayed. To access the SIS, click on the SIS: Student Information System link.

User Preferences
Set your user preferences to RCC. This is very important if you are or have been a student at multiple Virginia Community Colleges. If you have trouble paying tuition online be sure that your user preferences are set to RCC.

  • Click on Self Service.
  • Click on Student Center. The Student Center will be displayed. Scroll down to the Personal Information section.
  • Click on the User Preferences link toward the bottom of the page.

User Preferences

The User Preferences page will be displayed.

  • Click on the Institution box and select Rappahannock Community College.
  • Click the Academic Career box and select Credit.
  • Enter the Term code. (Click on the lookup lookup icon  to get a list of terms to choose from)
  • Enter the Aid Year. (Click on the lookup icon lookup to get a list of years to choose from)

User Preferences Settings

Click the Save button.

The Confirmation Dialog box will be displayed. Click the OK button to confirm preferences.

User Preferences Confirmation
 

Posting Grades
Official final grades must be posted in SIS not just in Canvas.

Log in to myRCC and click on SIS: Student Information System.

Click here for Fully detailed and printable instructions.

Digest Instructions:

  1. Log into myRCC – SIS
  2. Click on the Faculty Center link.
  3. Click on the My Schedule – Grade Roster link.
  4. Enter grades with the Grade Dropdown.
  5. When reviewed, Approve grades and Save.

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Academic Advisor

Class Search
Log in to myRCC and click on VCCS SIS: Student Information System.

  1. Click Student Center.
  2. Click the Search for Classes button.
  3. Select Rappahannock Community College from the Institution drop down list. Click on the lookup lookup icon to get a list to choose from.
  4. Select the Term code. Click on the lookup icon lookup to get a list of terms to choose from.
  5. Click the Go button.
  6. Enter course prefix and catalog number.
  7. Click the Search button.
RCC Online Catalog

Log in to myRCC and click on VCCS SIS: Student Information System.

  1. Click on Student Center.
  2. Click the Search for Classes button.
  3. Click the Browse Catalog radio button.
  4. Select Rappahannock Community College from the Institution drop down list. Click on the lookup icon lookup to get a list to choose from.
  5. Select the Term code. Click on the lookup icon lookup to get a list of terms to choose from.
  6. Click the Go button.
Log Out

Click on the Sign Out link located in the upper right hand corner of the SIS page.

logout

It is extremely important that you sign out when you are finished.

Sessions will time out after an idle period of 20 minutes. You will need your username and password to log back in. Be careful not to confuse your username with your user id (emplid).

Register for Classes
1. Click the Student Center link

Student Center
2. Click the Enroll link

Student Center Enroll Option
3. Select the Term you wish to enroll and click the Continue button

Student Center Select Term
4. Enter the 5-digit Class Nbr (ex. 34011) and click the Enter button. To search for a class number click the Class Search radio button and then click the search button and enter the required information. Click the NEXT button

Student Center Enter Class Number
5. Click the NEXT button

Student Center Click Next To Add Course To Cart
6. After entering all class numbers, click the Proceed to Step 2 of 3 buttonStudent Center Proceed To Step 2 of 3
7. Confirm your class(es) and click the Finish Enrolling button

Student Center Confirm Your Classes
8. If your registration is unsuccessful, you will see an “X” in the status column on the View Results pageStudent Center Finish Enrolling
9. To view and print your class schedule click the My Class Schedule button

Student Center View My Class Schedule

Payment Information

 

Click Here to log in to myRCC

Students, faculty, and staff can access all their online services through a portal called myRCC. This portal provides single logon access to the SIS as well as Canvas, Student Email and Google Apps. With the self-service features students can update directory information and manage passwords.

Multi-Factor Authentication (Mandatory to ALL Users March 1, 2022)

Widespread and publicized Cyber attacks across the world have forced the VCCS to implement Multi-Factor Authentication (MFA) for the security of our users and information.

 

Setting up MFA:

  • A preliminary step for most of these is to download and install the RapidIdentity App from the Apple Store or Google Play Store.
  • Set up Your Profile – the First Step
  • MFA Ping Method – the VCCS preferred way for users with Smartphones
  • TOTP Method – for users with or without Smartphones (may require users have their own computer)
  • SMS Method – receive a Text Code
  • FIDO Method – Requires purchase of physical “key” device
  • Change your Device – If you change your phone, you may need to update your profile.

Important Note:  It is often good to have  more than one method in case of issues (i.e.: lost phone).  Here is the Order in which MFA Methods will be used by the system:

  1. FIDO
  2. Ping (Push)
  3. TOTP
  4. SMS (Text)
  5. Alternate Email

MFA Help Videos:


General myRCC Information:

Be sure that you are using the currently updated versions of internet browsers such as Microsoft Edge, Mozilla Firefox, Google Chrome, or Apple’s Safari.

Access
As soon as a student is admitted to Rappahannock Community College, various accounts for system access are established.

  1. Each student will be provided an EMPLID #, a seven digit number used by the Student Information System (SIS) to uniquely identify each person. For security purposes, we do not use social security numbers as our primary identifier. An example might be 0102030.
  2. Each student will be provided a unique Canvas/Gmail username. It is normally a short series of letters including your initials and a series of numbers. An example might be abc123. This username provides access to Canvas and Gmail. Temporary Passwords are created and displayed at the completion of the application process. To log in, go to the top, left-hand corner of any RCC web page and click on “myRCC.”  You may also request a password reset by clicking the Forgot Password link on the myRCC page.
  3. The first time myRCC is used, a NEW password must be established. The system will direct you through a few short steps and then access to Canvas, SIS and Gmail will be provided.

How do I login?

You can now access all your college services.

To view a short tutorial on how to use the myRCC portal, click here.

What if the myRCC website is down?
If you can’t get the myRCC single sign-on to open from the RCC website, you can log in to the individual resources by going to the direct link. This is only suggested if the website is not available.

What is my username?
If you have previously used Canvas or Student Email at another Virginia Community College, you will use the same username. If you are new or do not know your username, you can look it up using your EMPLID or social security number and other identifying information.

Please Note: Your Username is not your Emplid!

What is my password?

  • Current and Former Students:  If you have previously used Canvas or Student Email at another Virginia Community College within the past 6 months, use your current password.  How to Reset your Password [PDF].
  • New Students: After completing the online application for admission, you will be given a temporary password that will be used to log in to myRCC. Within twenty-four hours of completing your application, you should be able to log in.
  • Forget your Password?  Click Forgot Password on the Sign In screen.  Supply your user name, Answer your security questions (3 will appear) and you will be prompted to set a new password and sign in.

Students are required to change their password the first time they log in to myRCC. Your password is a secret word or phrase that you should not share with anyone; it protects the privacy and confidentiality of your personal information. Select a strong password that is easy for you to remember, but very difficult for someone else to guess.

After changing your password you will be required to provide five (5) security questions. When creating a security question, we strongly recommend using a question that has a one-word answer, simple for you to remember, difficult for someone else to guess.

What if I can’t remember my password and don’t have security questions?
Call us at 804.333.6786 or send an email to rcchelp@rappahannock.edu to have your password reset.  If you send an email you will need to include a current phone number.  We cannot change passwords via email and must contact you directly.

VCCS Email Guide

All Faculty, Staff and enrolled students are given a VCCS email address (Formerly misnamed Student email). Student accounts are activated only after registering for a class at RCC. Faculty & Staff accounts are activated at start of employment.  VCCS email is Google mail and can be accessed via the myRCC single sign-on. Your VCCS email account is your VCCS Username@email.vccs.edu  (ex. kkw2342@email.vccs.edu). For help getting started, please read our RCC Getting Started with Gmail Guide [PDF].

For additional information on the Gmail system, please visit the Google support site.

How do I forward my mail to another email account automatically
Gmail lets you automatically forward incoming mail to another address, if you’d like. Here’s how to forward messages automatically:

  1. Sign in to Gmail.
  2. Click Settings at the top of any Gmail page, and open the Forwarding and POP/IMAP tab.
  3. Enter the email address to which you’d like your messages forwarded.
  4. Select the action you’d like your messages to take from the drop-down menu. You can choose to keep Gmail’s copy of the message in your inbox, or you can send it automatically to All Mail or Trash.
  5. Click Save Changes.

For more information, visit the Google Help site.

Google Applications
Along with Google Mail, we have access to a suite of additional applications. Learn how to access and use Google:

  • Calendar
  • Documents/Sheets/Slides (Drive)
  • Sites
  • Forms

Read the Gmail / Drive Getting Started Guide [PDF].

How do I share a Google Doc with another VCCS User?
Share documents with others and make comments and changes to edit your document in real time. Great for students who do not have Microsoft Word and need to create papers instructors can read. Read our guide on Sharing Google Docs [PDF].

Google Sites and Hangouts

  • Google Hangouts allows you to chat, share video calls or even Wi-Fi phone calls with other students and contacts.
  • Google also allows collaborators to chat with each other in real time while working on the same document.
  • Google Sites allows you to easily and quickly create web sites for projects and class assignments by yourself and collaborating with others.

Help with Google Hangouts [external link]

Help with Google Sites [external link]

Which Internet Browser are you using, and does it meet all the requirements for online classes?

Click on this link to View Browser Support.

Best Practice: Always Use a current browser.

Free Downloads for Browsers:

To Enable Java in your browser
The Java platform is used on many websites to run a variety of applets. Java is used in many chat rooms and other interactive programs that are used at RCC. If Java is installed and does not work, it may not be enabled. Many of the programs at RCC uses Java (ex. Canvas and Collaborate).

Note:  Java publishes updates frequently.  If you have issues with a Java program your first step should always be updating.  If prompted, remove older versions.

Firefox
Click on “Tools” menu and then click “Options”
Select the Content icon.
Make sure the box that says “Enable Java” is checked.
Click Ok
Restart your browser for the changes to take effect.

To Enable Cookies in your browser
Cookies are pieces of text placed on a web browser’s computer by a website. Every time you visit the website the server for that site will track your information.

Chrome
Click on the Vertical Dots in the upper right corner and Select “Settings.”
Near the bottom of the page, Click Show Advanced Settings.
 In the Privacy section, click Content Settings
At the top, click Cookies
Use the slider to Turn On Allow Sites to Save and Read Cookie Data
Use the slider to Turn Off Block Third-Party Cookies
Firefox
Click on “Tools” menu and then click “Options”
Select the Privacy icon
In the History section, use the drop down to select “Use custom settings for History”
Check the box beside “Accept cookies from sites”
Use the drop down beside “Keep Until” and choose “they expire.”
Use the “Exceptions” button to make specific exceptions to the rule to accept all cookies for particular websites.
Click on “Show Cookies” to see all the current cookies on your computer.
To enable cookies in Firefox click OK.

Clearing Internet History or Browser Cache
When using Internet Browser Software, temporary files are stored onto the hard drive of your computer. These files referred to as cache, need to be emptied periodically. Storing temporary files on your computer can take up a lot of space and slow down your computer. It can also cause errors when using Authentication for Secure Websites.  Clearing out your history allows you to visit the newest version of the website.

Chrome / Edge
Click on the Vertical Dots in the upper right corner and Select “History.” – Horizontal dots in Edge.
Click History on the right
Click Clear Browsing History
Set the Time Range to be All Time in the Clear Browsing Data dialog
Click Clear Data on the Clear Browsing Data dialog
Restart your browser for the changes to take effect
Firefox
Click on “Tools” menu
Hover over History then select Clear Recent History
Select the Time Range to clear (drop-down menu)
Select Everything to clear all cache
Click Details to choose what history elements to clear
Click the Clear Now button
Restart your browser for the changes to take effect

Password Help

RCC Security Statement
Rappahannock Community College is committed to the protection of its Information Technology Systems and the data that is stored on these systems from compromises of their confidentiality, integrity, and availability. RCC uses industry best practices and equipment including: access control mechanisms, strong encryption, firewalls, Intrusion prevention systems, antivirus, anti spam, and anti malware protection and other security measures such as auditing and logging access to its sensitive systems, and ensuring physical security of sensitive systems.

Creating Your Password
Your username and password are required to access online college services. If you are a current user of Canvas or Student email, use your current password.

If you have not logged in for several months, your password may have expired and will need to be reset. You can reset your password through the myRCC single login area under Forgot your password? Click here to Reset your password.  Guide – How to Reset your Password  [PDF]

If you have problems setting your password, you should contact your college by going to RCChelp@rappahannock.edu.

Setting Up Your Password
New password must have at least 8 characters and not more than 32. Your password must contain a combination of:

  • At least one UPPERCASE letter
  • At least one lowercase letter
  • At least one number (0-9)
  • At least one special character (i.e. ! @ # $ %)

To help protect your account, make sure that your password is memorable for you, but difficult for others to guess.

  • Do not share your password with anyone
  • Never use the same password that you’ve used in the past

Security Questions

After setting up your account for the first time you will need to provide a series of 5 security questions and answers that only you will know. This question will be used when you need to reset your password in the future. It is best to provide simple but memorable responses. Keep in mind that the answer is case sensitive.  You will be asked 3 of the 5 at random.

Security Question Help:

  • Make the question relevant to you – you will need to remember the answer
  • Make the answers Simple, memorable to you but difficult for someone else to guess.
  • As with passwords, the longer the better, so long as you can remember them.

Suggestions include:

  • In what city were you born?
  • What is the name of your favorite pet?
  • What is the model of your favorite car?
  • What is your mother’s maiden name?
  • What is the high school you last attended?

Accessibility Resources

Accessibility Basics

Accessibility is not just for those with issues accessing our content – it is a basic best practice that winds up helping everyone out.  Many of the procedures are common sense, but you DO need to look for them.  The VCCS is monitoring all related websites to ensure we are following all appropriate laws, state and federal.  Most of these are based on internationally accepted  WCAG 2.0 (Web Content Accessibility Guidelines) standards.

Accessibility Information

Here is a good Introduction Video to why we are working on this:  https://youtu.be/3Hzccar-Tb8 (video)

World Wide Web Consortium How to Meet WCAG2 Quick Reference (external site)

Accessible PDFs

Start Right: How to Make a Word Document Accessible (pdf)

Finish Up: How to Use the Accessibility Checker in Adobe Acrobat (pdf)

Clearing up any doubts: Check the Logical Reading Order (pdf)

Naming your files: Naming Conventions for RCC PDFs (pdf)

For questions concerning Accessibility in Canvas or our other online tools, please contact the eLearning Specialist, Timothy Hoffman or Kathy Fife at 804.333.6786.  For web related questions or issues, please contact our Webmaster,  at 804.758.6791.

Software Resources

Software Downloads

To download any of the items in the listing, please click on the links below. Please make sure that you have pop-up blocker disabled while viewing these sites. In taking classes at RCC, you might need to download additional software to be able to work with some of our systems (ex. Canvas, SIS, etc.)

 

Office 365
New Offer from Microsoft and the VCCS — students can now access Office 365 for free. *Availability for new students begins the 2nd day of each semester.

  1. Go to: http://office.vccs.edu
  2. Use your full VCCS email address as your username, and your student password to log into the site and access the download. (e.g. userid@email.vccs.edu)

Requirements:

  • You must be a current Student or Employee.
  • Your desktop/laptop must be running a minimum of Windows 7 in order for Office 365 to install. (Office 365 is compatible with Windows 7, 8 or 10 and the latest MAC OSX systems).
  • You can install the product on up to 5 devices at a time.

Mobile Devices:
In order to install Office 365 on your mobile device(s), you will need to go to the appropriate app store and download ‘Office Mobile for Office 365.’  This should be a free download.

Alternate URLs for Access to VCCS Applications

Service Level Agreements

Contact

Help Desk Contact

    If this is a cell phone, please be sure the voice mail box can accept responses.


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