RCC Service Level Agreements
Help Desk Service Level Agreement for Students via rcchelp@rappahannock.edu
Help desk services are available Monday through Friday 8 a.m. to 7 p.m., with the exception of holidays and inclement weather. Our service goal is to respond to your requests within the 24-48 hrs. during regular business hours when possible. Requests received after hours will be answered promptly the following business day.
Student Help can be located at http://www.rappahannock.edu/helpdesk/
Rappahannock Community College Service Level Agreements
To review the standards for RCC’s service on the following systems, click on the links below:
RCC Service Level Agreement Student Information Systems
RCC Service Level Agreement for Network Security and Facilities
