If Blackboard is down or has a scheduled outage for updates you will see an announcement on the single sign-on website. There may also be a notice on the RCC Home page of any scheduled outages.
Note: The VCCS maintains an open maintenance window every Thursday from 12:00 AM to 4:00 AM. During this time individual servers or systems MAY go down without warning.
If the single sign-on site is down, see the next FAQ for instructions to log in to Blackboard, Student Email and Student Information System separately.
If you try to login several times and cannot access Blackboard try the following troubleshooting suggestions:
If you continue to have problems after trying several times within the hour, please email the RCC Help Desk at RCChelp@rappahannock.edu for solutions. **If sites OUTSIDE the VCCS are also not coming up, you are experiencing a problem with your Internet connection
To Access information in a Blackboard Organization, follow the directions below:
If you do not remember your security question to reset your password to myRCC, please contact the RCC Help Desk at email@example.com. When emailing the Help Desk, please make sure to include your username and a alternative email address to contact you with information. Your account will be reset to your six digit date of birth no spaces or hyphens (mmddyy). This will allow you to log into the account and create a secure password and security question to access Blackboard. It might take up to 15 minutes to access the systems after changing your password
If you are a NEW student to RCC or have returned after three or more years since your last class, you may not have a Blackboard account yet. The Virginia Community College System will disable inactive accounts after a period of three years.
The way to trigger the VCCS to create or reactivate your Blackboard account is to register for a class. Once you have registered for a class, the VCCS will create your Blackboard account within 24 hours and you will be able to access it directly from the myRCC menu. If this hasn’t happened, please make sure that your enrollment is showing in the Student Information System (SIS) or contact the RCC Help desk at firstname.lastname@example.org.
If the myRCC single sign-on is down, you can log into Blackboard at http://learn.vccs.edu. You will use the same username and password that you use to access the myRCC single sign-on. If you still cannot get into Blackboard, the service might be down. Please contact the RCC Help Desk if the problem is not resolved.
If you are in a discussion board, and you see no posts, especially if they were there previously, you may have changed your display parameter. Look at the buttons at the far right of your Blackboard window, just above the discussion board itself.
If you are in List View (highlighted at the top of the Discussion board window) you will see a button labeled Display. Click Display, then Show All. Your posts should reappear. You can also switch to Tree View at the upper right.
To post a response to the discussion board, please follow the steps below:
As a best practice, if you are composing a long discussion thread, it is best to type your response in a text editor. This way you can copy and paste your posting into the Blackboard discussion thread text box. If something happens with the connection or submit in Blackboard your work will be saved on your computer.
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For additional help getting started, check out this helpful link: Getting Started with Video Anywhere.
Option 1: If your syllabus is attached as an Adobe Acrobat document (PDF file type) – (IE, FireFox or Chrome) – Click on
the link to open the file. It will open in a new tab. When you bring your mouse near the bottom of the page, a floating toolbar will appear. You may click the Disk icon to save the file to your disk or hard drive, or the Printer icon to print it.
Option 2: (IE only) For any file type, Right-click on the link to the document (i.e. do not actually open the document) and select Print Target from the context sensitive menu.
Option 3: If your syllabus is a Word document (DOC or DOCX file type):
(FireFox) Click on the link to the document. A dialog box will appear asking to open or save the file. Select open to print out in the word editor.
(Chrome) Click on the link to the document, then look toward the bottom left of the window, there will be an icon for you to click to open the file — Chrome will download files to its default location prior to opening.
(IE) Click on the link to the file, a dialog will appear. Your simplest method is to simply save the document to your hard drive, then go to it using Windows and open the file.
Note: If your syllabus is not attached as a separate file in blackboard but is embedded directly within the page, you can choose to copy and paste your text to a Word document and print from Word or a text editor.
There are two ways to submit work using the Assignment feature. You can type right into the text editor or you can attach and submit a separate file. Your instructor tell you how he/she wishes the work to be submitted. Here is a video to help you out: Submitting an assignment in Blackboard.
** Please note that not all instructor’s use the assignment feature for turning in assignments. Please check your course syllabus for details on how assignments are collected.
Faculty at RCC use Microsoft Word and must receive your files with the .doc, .docx, or .rtf extensions. If you use Microsoft Works, you will need to save your files with the .doc or .rtf file extension. Otherwise the instructor might not be able to open and grade your work. If attaching a file to the assignment feature in Blackboard, make sure that your file name does not contain any special characters, spaces or hyphens. If you are using Internet Explorer and continue to get error messages, you may want to try using another browser such as Firefox to see if the problem persist. You can download Firefox at www.mozilla.com.
There could be several reasons you may be having problems downloading the files in Blackboard. See below:
Students will see the following tabs at the top of their Blackboard screen – Some can be customized:
RCC – Information and announcements for everyone at RCC, as well as Blackboard courses and organizations you are enrolled in and course/organization announcements. This tab cannot be customized.
Learn – Information and announcements specific to students, including your class schedule, Blackboard courses you are enrolled in, announcements from your Blackboard courses, important school calendar dates, and a dictionary.
Student Connect – Information and tools to help students connect with other people, including access to student email, chats with a reference librarian, student services announcements, tutoring information, links to Blackboard organizations you are enrolled in, and information about other organizations on campus.
Research – Library and other research resources.
Help – Help information on Blackboard and VCCS Student Email, as well as ways to get more information and help if needed. This tab can not be customized.
To move modules around on your page, simply click on the title bar and drag to where you want it to be.
To add modules to the Learn, Student Connect and Research tabs, please click on the Add Module button at the top left and select the modules that are RCC specific.
To change the appearance of the page, please click on the Personalize Page button at the top right of the page.
In the title bar, you will see an icon that looks something like a gear (Below). This is the Manage My Blackboard Courses icon. Click this to take you to the personalization screen. In the course listing clear the check boxes for the course you wish to disappear. Then click the submit button. This will remove the course from your list. It does NOT remove you from the course, but simply makes it invisible.
Note: Instructors are asked at the end of each term to make their courses unavailable. If this has not been done, students will still be able to see the course in the listing. You may also put in a help desk ticket at RCCHelp@rappahannock.edu to request that they make it unavailable to you. Keep in mind, your official enrollment is listed in the Student Information System (SIS).
If you just added a Blackboard course it can take up to 24 hrs. to be added to the course. Instructors have until the first day class meets to make courses available for students to see in Blackboard. If your class has started and you still cannot locate your course in Blackboard, please contact your instructor.
If this happens in your Blackboard course, it could be that your Course Menu has simply been minimized. If so, locate the arrow tab in the left border of the Announcement window. Click on the arrow to bring back the menu listing. If that does not work try logging into Blackboard with a different browser, such as FireFox or Internet Explorer.
If you see a box where the menu should be, but no menu, check by the course title. If it has a triangle icon that is pointing right, you have collapsed the menu vertically. Simply click on the triangle and the menu will expand.
If the problem persists, please contact the RCC Help Desk at email@example.com or contact your instructor.
If you are having trouble navigating through Blackboard there are several things that can assist you:
If you are receiving Unable to Launch the application or Unsigned application requesting unrestricted access to system when you are attempting to join a session in Blackboard Collaborate, you will need to clear your Java Cache (see below). This may happen any time but is especially common after a version update.
** Note for MAC OSX users, if you have upgraded to Mavericks, you MUST use a 64-bit mode browser such as Safari or Firefox. Google Chrome will not work at this time by design of OSX.
Keep in mind that not all instructors allow students to check their grades in Blackboard. Please be sure to read over your syllabus or email your instructor on how your grades will be posted.
Please Note: Keep in mind, this is not your official grade. Official grades are posted in the Student Information System(SIS) at the end of the semester.Why can’t I see my grade in Blackboard?
If you are asked for a password to take the quiz/test, please contact your instructor. Most distance learning and hybrid classes at RCC will have online password protected quiz/test that will need to be taken in the testing center on the Glenns, Warsaw or King George site. Also, check to make sure your test does not require the Respondus Lockdown Browser — if it does it will say so in the item title.
If your instructor is requiring you to use the Lockdown Browser tool to take the test, it will prompt you for a password unless you have started Blackboard using the Lockdown Browser. Tests that require this will normally say so up front. If you are required to use it, the Lockdown Browser is a free download found on the Learn tab in Blackboard.I was knocked out of my quiz/test. What happened?
A common issue with students taking a quiz or test is to hit the browser’s Back button to go to a previous question. Using the browser’s Back button will cause the page to reload, which Blackboard interprets as leaving the test or quiz. Please avoid using the Back button. If “backtracking” is allowed – this means going to a previous question, and is an option the instructor can turn on or off — the quiz will have its own link or button to do so. Note, other browser control buttons or their keyboard shortcuts (usually the Control key + a letter key) can have similar effects.
If your instructor only has one attempt on the quiz or test that you are taking, you will need to contact the instructor to reset the test attempt. You will need to let them know why you were unable to submit when emailing the instructor.When taking a quiz/test I keep getting disconnected?